Privacy Policy
Gold Coast Web Services is a trading name and division of BKC Media.
Who We Are
Gold Coast Web Services is a specialised Web Development, SEO, and Integration agency. While our parent company, BKC Media, focuses on media and advertising, we focus on the technical infrastructure of your business – websites, hosting, and automation. This policy explains how we handle your data within the BKC Media ecosystem.
Privacy Principles
We adhere to privacy and data collection outlined by the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act): This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian-based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
In this privacy policy, ‘personal information’ has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Your Personal and Technical Information
Because we provide technical web services, we may collect broader categories of information than a standard media agency:
Personal Information: Name, contact details (phone number, email address, postal address).
Technical Information: Website login credentials, API keys, hosting account details, and IP addresses required to perform development, integrations, and maintenance work.
How We Collect Your Personal Information
We collect personal information in several ways:
Directly from you: When you fill out forms, request a quote, sign a service agreement, or provide us with access to your digital accounts.
From third parties: We may receive personal information from our business partners, affiliates, or service providers.
Through our website: We may collect information through cookies and web analytics tools (see below).
Our Purposes
We collect personal information about you so that we can perform our business activities (Web Development, Hosting, SEO) and provide you with our products and services. Specifically, we will collect, hold, use and disclose your personal information for the following purposes:
To design, develop, and host your website;
To integrate your systems with third-party tools (e.g., HubSpot, MailChimp, N8N);
To process payments and invoicing;
To answer enquiries and provide technical support;
For administrative, marketing (including direct marketing), planning and product or service development using statistical analytics;
Cookies and Web Analytics
We use cookies and similar technologies to enhance your experience on our website, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.
What Happens if We Can’t Collect Your Personal Information?
While we will take reasonable steps to ensure that the information we hold about you is accurate, this depends on the information you provide us. If you choose not to provide your personal information (or necessary technical credentials), then:
We may not be able to provide our development or hosting services to you; and
We may not be able to complete specific integrations or SEO tasks required for your project.
Disclosure & Third-Party Partners
As a technical agency, we rely on trusted infrastructure partners. We may disclose your personal information to:
Our Parent Company: BKC Media, for administrative and billing purposes.
Hosting Providers: Specifically WPEngine, our managed hosting partner, to ensure your website is secure and online.
Software Partners: Tools such as HubSpot, N8N, or Google, strictly for the purpose of fulfilling your integration and marketing requirements.
Direct Marketing Materials
You can opt out of receiving marketing materials from us at any time by contacting us or using the unsubscribe link in our emails.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
We utilise SSL encryption on our websites.
We partner with enterprise-grade providers like WPEngine to ensure physical and digital security of hosted data. However, no data transmission over the internet is completely secure.
Links
The Gold Coast Web Services website may contain links to other websites. We are not responsible for the privacy practices of those websites. However, we do closely monitor these links to ensure that they are not harmful to our website or to you as a user.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected] or 1300 961 781.
